Frequently Asked Questions
- 01
We get it – finding the right fit online isn’t always easy. That’s why we include a size chart on every product page and we mention the model’s height, weight, and the size they’re wearing. Hopefully, that helps! And if you’re still unsure – just drop me a message. I’ll be more than happy to help – I’m here for you! 🤍
- 02
We usually need 2–3 business days to pack your order with love and care 💌 As soon as it’s on its way, you’ll get a shipping confirmation with a tracking link. if you ordered something on pre-order, the shipping time will be different. Don’t worry, we always mention the estimated shipping date clearly on the product page.
- 03
Once your package leaves us, you’ll get an email with a tracking number – follow the link and keep an eye on your goodies :)
- 04
Yes! We send our pieces around the globe 🌍 Just a heads-up: delivery times and costs depend on where you are.
- 05
Of course. If your item is unused and still looking brand new, you can return it within 14 days of delivery. Just shoot us a message at semyazzalab@gmail.com / instagram @semyazza.pl – we’ll help you out!
- 06
No worries! If we haven’t shipped it yet, we can usually update or cancel your order. Just reach out ASAP at instagram @semyazza.pl / semyazzalab@gmail.com and we’ll try to catch it in time.